Website Terms and Conditions
You agree to adhere to all applicable laws, regulations and codes of conduct when using the Extinction Resilience website.
You agree not to:
- Damage, interfere or disrupt the website or access to the website;
- Gain or attempt to gain unauthorised access by any means to any restricted Extinction Resilience computer networks or systems;
- Make available, upload or distribute on the Extinction Resilience website any materials or files that contain viruses or any other harmful software;
- Use the website to send unsolicited material for any purpose.
Although Extinction Resilience endeavours to ensure the contents of this website is correct it shall not be liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained within it, or from any action or decision taken as a result of using this site or any such material.
Please note that any links to external websites are provided for information and convenience only. Extinction Resilience does not accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
We reserve the right to withdraw a link or refuse to link to any website without providing an explanation or justification.
Payment Terms and Conditions
1. Payment
1.1 Goods must be paid for in advance, whether using online credit card processing facilities, paying via telephone with a credit/debit card, direct bank transfer or cleared Cheque.
1.2 Payments not made within 30 days of invoice are liable to an admin recovery charge of 10% of unpaid invoice or £500, whichever is the greater.
2. Your Obligations
2.1 You agree to ensure that the information that you supply to us in the Order including without limitation details of land or property is complete, accurate and up to date. You will notify us immediately you become aware of any inaccuracy contained within the Order.
2.2 You agree that any order that we may deliver to you is delivered on the understanding that it is only for your use and for the purpose that you have disclosed to us.
2.3 Pre-arranged appointments are taken on the understanding that an adult will be present to provide access to the property at the appointment time. If Extinction Resilience is unable to obtain access within one hour of their arrival at the property, then a service charge of £100 will payable to Extinction Resilience for the missed appointment. This may also result a delay in the production time of subsequent reports and/or affect your right to cancel.
2.4 You agree that if you note an error within your report you will highlight this within 6 months of instruction of the service. After this date we are unable to make amendments.
2.5 You agree that the service rendered commences immediately upon purchase. This includes the necessary administration and is not restricted to the site visit or production of documentation.
2.6 You agree that the service and turnaround time described is not a guarantee and accept that adherence to this may not be possible in all instances. You agree to notify us as soon as is reasonably practicable if you have not received the described service. You will not be entitled to a refund of the full service fee if you cancel your order in relation to service or turnaround time not being as described, although a partial refund may be issued at the discretion of senior management (see section 5. Cancellation).
2.7 You agree that it is your responsibility to ensure that the service ordered is both necessary and the correct service for your individual requirements. You will not be entitled to a refund of the full service fee if you cancel your order because the service ordered was subsequently unsuitable or no longer required for any reason, regardless of whether or not an Assessor has visited the estate.
2.8 You agree that it is the responsibility of the person placing the order to provide complete, accurate and up to date information.
3. Liability
3.1 We cannot accept any liability for any error in an Inventory, which is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within an Inventory, which is based on information that we have obtained from a third party (not being information derived from the public register).
3.2 We cannot accept any responsibility for any inaccuracy or error in any report/inventory that is based on incomplete or inaccurate information supplied by you.
3.3 Subject to any other provisions in these Conditions, we will not be liable to you for any loss,damages, costs or expenses caused directly or indirectly by a delay in delivery to you (even if caused by our negligence).
3.4 We will not be liable for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity or for any special, indirect or consequential loss whether arising from a breach of these Conditions or negligence in performing the Services even if we were advised of or knew of likelihood of such loss occurring.
3.5 Our entire aggregate liability to you for direct loss arising from our being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.
4. Pricing
4.1 Unless expressed otherwise, the Service Fee is inclusive of any appropriate tax.
4.2 The prices quoted are for properties anywhere on the Mainland of Scotland, England and Wales.
5. Cancellation
5.1 Should you wish to cancel or re-schedule an Order, you agree to give us as much notice as is reasonably practicable. However, you will not be entitled to obtain a full refund of the Service Fee if you cancel on or after the Confirmation of order. A partial refund may be issued at the managers discretion but any refund will be subject to a Service Charge. The charge levied is based on individual circumstances and the level of service provided, and can be up to 30% of the total order value (inclusive of any appropriate tax).